Impact is a tool for comparative competition. It documents the performance of the water sector over a given period. Its publication creates impetus for sector institutions to improve their performance. It is therefore an accountability tool to the public, shareholders and Directors of the WSPs and WSBs, as well as other decision makers in the sector. Reviewing sector performance is important to facilitate learning from best practice, while taking cognizance of weaknesses identified and summoning efforts to overcome them.
The report assesses the performance of the sector through monitoring nine key indicators:- Water coverage
- Sanitation coverage
- Unaccounted for water
- Water Quality
- Hours of supply
- Metering
- Revenue collection efficiency
- O&M Cost coverage
- Staffing.
The indicators form part of the binding Minimum Service Levels (MSLs). In committing themselves to progressively improve on service delivery, WSPs agree to meet the MSLs and other sector benchmarks over the SPA validity period.
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